CUSTOMER CARE

We’re here to help!
If you have questions about products, orders, sizing, shipping, or anything else, our customer support team is happy to assist.

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How to reach us
• Email: online@cathouse.shop
• Response Time: Within 24 hours on business days
• Business Hours: 10:00 AM – 6:00 PM (UAE Time)

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We can help with:
• Order status & tracking
• Return & exchange support
• Product recommendations
• Issues with delivery or damaged items
• General store information

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For faster assistance, please include your order number when contacting us.

Order Changes & Cancellations
Orders can only be modified or canceled before they have entered the shipping process. Please contact us as soon as possible if you need to make changes.

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Damage & Defects
Inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact our support team within 48 hours of delivery with photos, and we will assist you.

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Privacy & Security
We respect your privacy and protect your personal information — please refer to our Privacy Policy for details on how we collect and use data.

If you’re interested in carrying Cat House products in your retail store, online shop, or distribution channel, we’d love to partner with you.

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Wholesale Services:
• Bulk pricing & tiered discounts
• Custom product requests
• Private labeling (if applicable)
• Fast production & fulfillment support
• Dedicated wholesale manager

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How to Apply
Please email us with the following details:
• Store name & website
• Business location
• Estimated order volume
• Product categories you're interested in

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📧 Wholesale Email: sales@cathouse.shop
🌐 Visit our website: Cat House Shop

- Credit / Debit Cards