SHIPPING POLICY

Delivery Times
• Orders are processed within 1–2 business days after payment confirmation.
• Standard delivery within the U.A.E. typically takes 2–5 business days.
• For international orders, delivery times vary depending on destination and customs processing.

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Shipping Costs
• Shipping fees are calculated at checkout based on weight and destination.
• Free standard shipping may be offered when you meet a minimum order value (if applicable).

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Tracking
Once your order ships, we’ll send you a confirmation email with tracking details so you can follow your delivery status.

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Customs & Duties
For orders delivered outside the United Arab Emirates, any customs duties, taxes, or additional fees are the customer’s responsibility.

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Shipping Issues
If your package is lost, delayed, or damaged in transit, contact us immediately so we can help resolve the issue.

Return Window
We accept returns within 14–30 days of delivery (adjust time period as needed) for eligible items.

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Eligibility
• Items must be unworn, unused, and in their original condition with tags.
• Returns must include original packaging and proof of purchase.
• Certain items (perishable goods, custom products, hygiene products, etc.) may not be eligible for return.

 

Return Process

1. Contact our support team at [email address] to request a return.

2. We’ll provide instructions and a return address.

3. Pack your item securely and ship it back to us.

4. Once received and inspected, refunds or store credit will be processed.

 

Refunds
Approved refunds are issued to the original payment method within 5–14 business days after receiving the returned item. Please note it may take additional time for your bank or payment provider to post the refund.

 

Return Shipping Costs
Unless the return is due to an error on our part (e.g., defective or wrong item), return shipping costs are the customer’s responsibility. Original shipping charges are non-refundable.